Frequently asked questions.

FAQs

  • Typically, items made to order are completed and ready to ship within 7-10 business days. Custom designs will vary in the time needed based upon the design, manufacture and complexity of sourcing stones required to craft the piece.

  • Presently, we offer our jewelry to buyers who reside within the United States of America. Due to the value of our jewelry, our secured shipping is typically sent either USPS Priority Express Mail, UPS or FedEx (1 or 2 day delivery service), and is always fully insured.

  • If you are interested in insuring your new jewelry purchase we offer complimentary insurance replacement value appraisals upon request. Please let us know if you would like one at the time of purchase.

    They are performed by Meaghan LaPrath, Graduate Gemologist, AJP (GIA), owner of Paragon Gemological Services, who has been appraising fine jewelry for over twenty years.

    We recommend scheduling your item using a company such as Jewelers Mutual or your existing homeowners/renters insurance as most general homeowners policies do not automatically cover your jewelry against loss, theft or damage.

  • We strongly advise that you do not wear your gold jewelry in pools or hot tubs or expose it to chlorine bleach (often found in cleaning products and hair coloring products) as it can create permanent damage to the metal. We also do not recommend using toothpaste to scrub or clean your jewelry as the same compounds that polish your teeth, un-polish precious metals and certain gemstones.

    The best way to clean your jewelry at home is to soak your item in a warm (not boiling) solution of water and a chlorine-free cleaner such as ‘Mr. Clean’. Only a capful of cleaner in 8-10oz of water is needed. After soaking, use an extra soft bristled, new toothbrush to gently remove any debris, rinse clean in warm water and pat dry. Note, some organic gems (pearls, coral, amber, etc.) and some opals should only be cleaned by a reputable, professional jeweler.

  • We want you to be 100% happy with your purchase.

    That said, we know that sometimes the size you ordered in a ring needs to be larger or smaller, a chain needs to be longer or shorter, or the earrings need a different style of posts and backs.

    Don’t worry! We perform all work on-site and are happy to quote you for most alterations plus shipping costs before you send your item back to us to get fine tuned.

    However, there are times when something just doesn’t work out! We get that too! Thankfully, we are able to offer a TEN DAY return policy, so long as the item being returned is in its original, unaltered condition and is part of our normal product line. Our refunds are 100% of the total cost of the item, less the shipping cost of the return. Any item that has been custom designed is refundable at 50% of the items total cost.

    Your 10 DAY time to review your item begins once you have signed for having received the package. We must be notified by email if you choose to return so that we can:

    1) Issue you an Return Authorization Number

    2) Provide you an insured shipping label

    3) Go over how to securely package your return.

    Any package sent back to us without Return Authorization Number will be rejected and returned to the sender.

    If you have any additional questions that we can help answer, need a quote on an alteration or if you are needing to get authorization for a return, please email us at:

    create@brothertonfinejewelry.com